Frequently Asked QuestionsMain Facility
01 — Is outside food & drink allowed?
02 — Do you have an area specifically for babies or toddlers?
Yes we do. We have an under three (3) area that requires parent supervision at all times and is suitable for those that move a bit slower and/or are just finding their sea legs.
There’s a mini slide, a ball pit, large blocks to build and sit on, in an open area that is cleaned and sanitized daily for crawling hands and feet. What’s great is that is that you can also see the main play structure to watch and older brother or sister run around too.
03 — What Happens If Someone Forgot Socks?
04 — Why Can't We Wear Indoor Shoes, Bare Feet Or Slippers?
This is actually a health & safety reason why we require ALL guests to wear socks on their feet at all times. Please let us know if you require special orthotics for medical reason.
05 — How Do I Know If The Play Centre Is Too Busy?
06 —Can Your Party Rooms Be Booked For Groups To Meet-Up?
07 — Do Offer Any Sort Of Deals Or Discounts For Large Groups?
08 — Do You Offer Any Deals For Families That Want To Come Regularly?
09 — Can I Drop My Children Off To Play &/Or Leave Them With A Babysitter (Under 18?)
It’s a requirement that all children using our facility are accompanied and supervised by an adult (18yr+) at all times. As parents and caregivers are responsible for their child(ren) safe use of the equipment and facility.
10 — Is There An Expiry Date On The Punch Pass Cards?
11 — Once We Leave, Can We Come Back Later In The Day To Play?
Yes you can. Your rate is good for the entire day.
12 — What Food Do You Offer At The Concession Stand?
13 — Can We Use The Party Rooms When They're Not In Use?
Sadly no. The rooms are reserved for groups and parties. And while we understand it’s sometimes easier to feed and spread out to spaces that aren’t being used, we try to keep those rooms as clean as possible and ready for any last minute bookings that occur. Plus the staff may be in and out of those rooms setting up for the next child’s birthday party and we like to keep the rooms looking spectacular for their big event!